The problem
Guests ask the same questions about check-in, parking and Wi-Fi before and during every stay, often late at night.
The solution
- A pre-arrival message with the answers most guests need.
- An assistant on your site and messaging channels that answers from your own information.
- Anything unusual is passed to a person with the conversation attached.
What it changes
Fewer routine messages for staff.
Staff time goes to guests on site.
Guests get answers immediately, in their language.
Costs
An AI or support tool subscription with usage-based fees, plus setup and a monthly review of answers.
Limitations
The assistant only knows what you give it. Answers must be reviewed when policies change, and it never handles payments or disputes.