// services

Our services.

Organized by the work itself — consulting, web, business systems, automation, and AI. Every engagement is led by a senior consultant and scoped in writing before any work begins. Most clients start with the area where the friction is greatest and expand from there.

ConsultingFixed price

Operations Diagnostic

A short, fixed-scope assessment of your operations and what to fix first.

ConsultingHourly

Project Management

A senior project manager owns delivery from kickoff to clean handover.

ConsultingHourly · Fixed price

Business Analytics

Identify the operating numbers that actually drive your business and connect the data sources behind them.

WebFixed price

Website Design

A website built to your business — designed for your audience, not to a house style.

WebFixed price

E-commerce Setup

An online store that converts, set up on the right platform for your business.

WebFixed price · Monthly

SEO Optimization

Be the result your prospects actually choose — not the one buried on page two.

Business SystemsFixed price

CRM Implementation

A CRM your team will actually use, configured around how you actually sell.

Business SystemsFixed price

Booking & Scheduling

Online booking that fills your calendar and reduces no-shows.

Business SystemsFixed price · Monthly

Business Phones & UCaaS

Modern phone systems, business SMS, and unified communications for small businesses.

AutomationFixed price · Monthly

Business Automations

Stop re-entering the same data into multiple tools.

AIFixed price

AI for Your Team

Real value from AI, without buying tools nobody uses.

AIFixed price · Monthly

AI Workflows (Human-Reviewed)

AI that does the multi-step work — under a senior consultant's review.

AIFixed price · Monthly

AI Voice & Chat Agents

Customer-facing AI for phone, chat, and messaging — under human review.

// consulting

Consulting — details

Senior advisory and professional services delivered by experienced IT professionals — project management, business analysis, and technology strategy.

Consulting · Fixed price

Operations Diagnostic

A short, fixed-scope assessment of your operations and what to fix first.

A two-to-three week structured analysis of how your business runs day to day. We interview stakeholders, map current processes, identify bottlenecks, score automation opportunities, and deliver a prioritized written roadmap. The natural first engagement when you suspect there is friction but are not sure where the largest gains are.

Right for you if

You sense you are losing time or revenue but cannot point to the single cause. You want a senior outside perspective before committing to a build.

What's inside
  • Stakeholder interviews and current-state process mapping
  • Bottleneck and waste identification (Lean-style)
  • Prioritized opportunity matrix with effort and impact estimates
  • Written recommendations and a phased plan
Consulting · Hourly

Project Management

A senior project manager owns delivery from kickoff to clean handover.

Fractional project management for technology and operations engagements. We define scope, plan delivery, manage vendors, run the weekly cadence, and surface risks early. Adapted from PMI and BABOK practice, scaled to a business your size.

Right for you if

You have a vendor or internal team but no senior person keeping the project on the rails. Status meetings produce more questions than answers.

What's inside
  • Written scope and delivery plan everyone agrees to before work begins
  • Weekly delivery cadence with concise written status
  • Vendor and stakeholder management
  • Risks identified and addressed early, not at go-live
Consulting · Hourly · Fixed price

Business Analytics

Identify the operating numbers that actually drive your business and connect the data sources behind them.

Business analysis and reporting strategy. We work with the founder or leadership team to identify the five to ten operating metrics that drive your business, then connect the underlying data — CRM, accounting, operations — into a single, useful dashboard.

Right for you if

Decisions are made by intuition because the dashboards never quite answer the real questions. You want clarity, not another reporting tool to learn.

What's inside
  • Define the five to ten metrics that drive your business
  • Connect the underlying data sources
  • Deliver a weekly dashboard the team will actually open
  • Quarterly review and adjustment as the business changes
// web

Web — details

Customer-facing online presence: websites built to perform, find their audience, and convert visitors into clients.

Web · Fixed price

Website Design

A website built to your business — designed for your audience, not to a house style.

We design and build websites tuned to the audience and business at hand. Editorial, visual, classic, or modern — the look matches what your customers expect from a business like yours. Fast, accessible, and easy to update.

Right for you if

Your current site looks like a template, does not reflect how your customers actually shop, or you have outgrown a builder you cannot extend.

What's inside
  • Short workshop on positioning, audience, and the right look for your market
  • Design and copy tuned to your business — editorial, visual, or anywhere in between
  • Fast, accessible, easy to update — built on the right stack for your case
  • Hosting, analytics, and handover in your accounts — no lock-in
Web · Fixed price

E-commerce Setup

An online store that converts, set up on the right platform for your business.

We select, configure, and launch your e-commerce store on Shopify, WooCommerce, Lemon Squeezy, or whichever platform fits the goods, the audience, and the operational reality. Includes catalog setup, payment integration, shipping configuration, tax handling, and the on-page SEO that gets your products found.

Right for you if

You want to sell online and are unsure which platform fits. Your existing store does not convert. You are outgrowing a basic builder and need something that scales with your catalog.

What's inside
  • Platform recommendation based on your products and operations
  • Catalog, payment, shipping, and tax configuration
  • Checkout flow optimized for conversion
  • On-page SEO and product schema
  • Connection to your CRM, accounting, and fulfillment tools
Web · Fixed price · Monthly

SEO Optimization

Be the result your prospects actually choose — not the one buried on page two.

Technical fixes, real content, and the on-page work that moves search results. We focus on the keywords your prospects actually search for, not vanity terms — and we track the searches that produce business.

Right for you if

You rank for your business name but not for what you do. You have paid an SEO agency before and received reports instead of results.

What's inside
  • Audit: technical issues, content gaps, competitor positions
  • Fix what is broken first — performance, schema, indexing
  • Build the pages you are missing for the searches that convert
  • Track the keywords that move money, not vanity terms
// systems

Business Systems — details

The internal software your business operates on — CRM, booking, phone systems, accounting integrations, and the connections between them.

Business Systems · Fixed price

CRM Implementation

A CRM your team will actually use, configured around how you actually sell.

We select, configure, and tune a CRM (HubSpot, Pipedrive, Zoho, or whichever fits) around your real sales process. Pipeline stages, lead routing, and follow-up — not a generic template, not a six-month rollout.

Right for you if

Leads are falling through email and WhatsApp. Your team avoids the CRM because it does not match how they sell.

What's inside
  • Independent recommendation — no reseller arrangements
  • Custom pipeline and fields built around your sales process
  • Import and clean your existing contacts
  • Training in a single session, with a 30-day tune-up after launch
Business Systems · Fixed price

Booking & Scheduling

Online booking that fills your calendar and reduces no-shows.

We select, configure, and integrate the right booking platform for your business — Cal.com, Fresha, Mindbody, Square Appointments, or another fit. Connected to reminders, payments, your CRM, and your team's calendars, so a booking from any channel reaches the right place automatically.

Right for you if

Bookings arrive across phone, email, WhatsApp, and Instagram and someone is always copying data between tools. No-shows are quietly bleeding revenue.

What's inside
  • Platform selection matched to your business shape (clinic, salon, services, professional)
  • Calendar, payment, and reminder configuration
  • Connection to your CRM and accounting tools
  • Staff training and a 30-day tune-up
Business Systems · Fixed price · Monthly

Business Phones & UCaaS

Modern phone systems, business SMS, and unified communications for small businesses.

We replace outdated PBX or fragmented phone setups with modern cloud phone systems (Aircall, RingCentral, OpenPhone, Dialpad) and unified communications platforms. Includes number porting, call routing, missed-call text-back, voicemail-to-email, business SMS, team messaging, and CRM integration — so no call, message, or follow-up falls through the cracks.

Right for you if

Missed calls happen daily. Your phone system cannot integrate with your CRM. Your team has no business SMS. After-hours calls vanish into voicemail and most callers never call back.

What's inside
  • Platform selection and number porting
  • Call routing, missed-call text-back, voicemail-to-email
  • Business SMS and team messaging setup
  • CRM and helpdesk integration
  • Staff training and ongoing tuning
// automation

Automation — details

Workflow and process automation that removes routine work and connects the tools you already use.

Automation · Fixed price · Monthly

Business Automations

Stop re-entering the same data into multiple tools.

We connect the systems you already pay for, so leads, invoices, and customer updates move on their own. No new platforms to learn — the routine, manual work is taken off your team's plate.

Right for you if

You have a quote, invoice, or onboarding step that someone copies by hand every week. You have outgrown spreadsheets but cannot justify a hire.

What's inside
  • Map the manual handoffs that cost you hours each week
  • Build automations across the tools you already use
  • Add safe error handling — nothing runs blindly
  • Documented, owned by you, easy to extend
// ai

AI — details

Practical AI for small business: getting your team productive with AI tools, building AI workflows that act under human supervision, and customer-facing voice and chat agents.

AI · Fixed price

AI for Your Team

Real value from AI, without buying tools nobody uses.

We help you sort through the noise and put AI where it earns its keep — drafting replies, summarizing meetings, generating documents, accelerating research. Human-reviewed, no surprises in client-facing work.

Right for you if

Members of your team have tried ChatGPT in a browser tab. None of it has changed how the business runs.

What's inside
  • Identify where AI saves real hours in your workflow
  • Select the right tools — paid where it matters, free where it does not
  • Set guardrails so AI never reaches a customer unreviewed
  • Train the team on the prompts and patterns that work
AI · Fixed price · Monthly

AI Workflows (Human-Reviewed)

AI that does the multi-step work — under a senior consultant's review.

When automation alone is not enough and a person reading email all day is not sustainable, we build agentic workflows: AI that drafts, researches, classifies, and routes — with a human approving anything that touches a customer or your money.

Right for you if

You have repetitive knowledge work — lead triage, RFP responses, document review — that is too judgement-heavy for plain automation.

What's inside
  • Identify the workflow worth automating with judgement
  • Build the agent and the human-review checkpoints
  • Logging and escalation — nothing runs blind
  • Tune over the first 30 days to the team's standards
AI · Fixed price · Monthly

AI Voice & Chat Agents

Customer-facing AI for phone, chat, and messaging — under human review.

Voice agents that answer your phone, chatbots that handle website inquiries, and messaging agents that route WhatsApp and Instagram DMs. Built on Retell, Vapi, Bland, Voiceflow, or custom — always with human-review checkpoints for anything that touches money or a customer relationship.

Right for you if

Missed calls are losing revenue. Your team cannot keep up with messages. You want AI to handle initial inquiries safely — without the typical chatbot frustration that pushes customers away.

What's inside
  • Use-case scoping and guardrail definition
  • Agent design, training, and voice or chat configuration
  • Human-review checkpoints for anything sensitive
  • Integration with your CRM, booking, and phone systems
  • Monthly tuning based on real conversations
// not sure where to start?

Let's discuss your situation.

Most clients book a 30-minute call before selecting a service. Describe what you are working on or trying to fix, and we will recommend the appropriate starting point. If we are not the right firm for your project, we will tell you so.